POLICY AND SERVICE GUIDELINES

BT Online Services provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.
FURTHERMORE, these Policies, Guidelines, and Disclaimer are intended for all domains residing on BT Online Services servers.

Content:
All services provided by BT Online Services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless BT Online Services from any claims resulting from the use of the service, which damages the subscriber or any other party.
Pornography and sex-related merchandising is prohibited on all BT Online Services servers. This includes sites that may infer sexual content or links to adult content elsewhere. BT Online Services will be the sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to BT Online Services servers or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
1. Pirated software
2. Hacker programs or archives
3. Warez sites
4. Any Site that consumes more than 20% of system resources
The following is a list of sites that will often require more than 20% of our systems resources: Multiple domains residing at a single IP address, domains with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), and domain accounts offering download files.
We are not saying that your web site can not contain such files, however if at any time they consume 20% or more of our systems resources you will be contacted to resolve the problem.
BT Online Services will be the sole arbiter as to what constitutes a violation of this provision.
Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $10.00 for each gig of traffic exceeded. This amount is not prorated, this meaning that 1 mb - 1 gig will be treated and billed as the same.
Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from an BT Online Services server or using an email address or domain that is maintained on an BT Online Services machine as reference is STRICTLY prohibited. BT Online Services will be the sole arbiter as to what constitutes a violation of this provision.
Bulletin Boards or Forums
We allow Forums to be hosted on our servers provided that they do not consume more than 20% of system resources, Ultimate Bulletin Board by InfoPop and Ikonboard by Jarvis Networks are not allowed due to it's heavy loads on servers.  PhpBB is a recommended FREE bulletin board for our servers.
Chat Rooms
We do not allow clients to install their own chat rooms. These tend to be a large drain on system resources and we cannot allow it as an account option.
Background Running Programs
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
IRC
We currently do not allow IRC or IRC bots to be operated on our servers.
Server Abuse:
Any attempt to undermine or cause harm to a server, or customer, of BT Online Services is strictly prohibited.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
All Sub-Networks, distributive hosting sites and dedicated servers of BT Online Services must adhere to the above policies.
Backup Services:
We provide periodical, temporary backup services as a courtesy, but it is up to the individual to maintain their own backup files and we do not warranty the success of our backup files.  
BILLING:
Recurring Billing:
We DO NOT send out invoices. All credit cards are billed automatically monthly. It is the clients’ responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, as a courtesy we will send an email notification at which point we will need to be provided with another credit card within 24 hours. If we do not receive a response within 24 hours the account will be deactivated and any accounts under that account plan.
Account Deactivations:
Any account deactivated due to non-payment will be deactivated and we require a reactivation fee of $50.00 to be paid prior to reactivating the account.
30 Day Money Back Guarantee/Refunds:
Regular Hosting Clients - Should you become unsatisfied with our services within the first 30 days of your account activation, BT Online Services will refund your hosting fee.
Cancellation Refunds:
We DO NOT refund partial monthly fees to accounts canceling after their 30-day initial account activation period. Therefore only prepaid full monthly fees existing on account will be refunded.
**Please note: Domain Name Registration fees WILL NOT be refunded.**
REFUSAL OF SERVICE:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
LIMITATION OF LIABILITY:
BT Online Services shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from BT Online Services servers going off-line or being unavailable for any reason whatsoever. Furthermore, BT Online Services shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of BT Online Services servers. We provide temporary backup services as a courtesy, but it is up to the individual to maintain their own backup files and we do not warranty the success of our backup files.  All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Uses Policies should be referred to support@BTOnline.net 
All complaints will be investigated promptly.
Failure to follow any term or condition will be grounds for immediate account deactivation.
DISCLAIMER:
BT Online Services cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site were functioning. Certain services provided by BT Online Services are resold. Thus, certain equipment, routing, software, and programming used by BT Online Services are not directly owned or written by BT Online Services. Moreover, BT Online Services holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as BT Online Services sees fit.
ACCOUNT ACTIVATION:
By activating your account with BT Online Services, you agree to the above policies and disclaimer. Upon requesting account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.
NOTICE: If you sign up for an account and do not follow our terms. No refunds will be given. We will however let you know by email or phone before any action is taken and you will have a chance to solve the matter.
FURTHERMORE, BT Online Services retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification. We also retain the right to increase any pricing, and make changes to our account plans without notification.
NOTICE
** If your account is found to contain illegal activity, Illegal MP3 Files, Pirated software, hacker programs, Warez programs, or any other illegal files, your account will be terminated immediately without notice and a $50.00 Cancellation fee will apply. **   Also the proper (and your local) authorities will be notified of your actions.